Client Privacy
Privacy Policy – Eden Energy
At Eden Energy, we are committed to protecting the privacy and security of our customers, website visitors, and stakeholders. This Privacy Policy explains how we collect, use, store, and share your personal data when you engage with our services or visit our website. By using our website or services, you consent to the practices described in this policy.
1. Who We Are
- Eden Energy (referred to as “we,” “us,” or “our”) provides Energy Performance Certificates (EPCs), property inspections, inventories, photography services, and related energy advisory solutions.
- We operate across Southport, Liverpool, Merseyside, and West Lancashire.
- If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: admin@edenenergy.uk
- Phone: 01704 651769
2. Information We Collect
We may collect personal data from you in various ways, including but not limited to:
- Information You Provide
- Name, email address, phone number, and postal address when you request a quote, book a service, or sign up for our newsletter.
- Payment details (e.g., billing address), where necessary for processing transactions.
- Any additional information you provide voluntarily through web forms, emails, or phone calls.
- Automated Data Collection
- IP address, browser type, operating system, and browsing behavior (e.g., pages visited, links clicked) when you visit our website.
- Cookies and similar tracking technologies to enhance user experience, analyze site traffic, and tailor content.
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery
- To provide EPC assessments, property inspections, inventories, photography, and other related services.
- To confirm and schedule appointments, issue invoices, and process payments.
- Customer Support & Communication
- To respond to inquiries, handle complaints, and provide after-sales assistance.
- To send important updates about our services, terms, or policies.
- Marketing & Promotions
- With your explicit consent, we may send newsletters and promotional materials highlighting our latest services, offers, or relevant industry news. You can opt out at any time.
- Website Improvement & Analytics
- To monitor and analyze usage trends, troubleshoot issues, and enhance the user experience on our website.
4. Cookies and Tracking Technologies
- Cookies: We use cookies to remember user preferences, enhance site functionality, and analyze online traffic. You can manage cookie preferences in your browser settings.
- Analytics: We may employ reputable third-party analytics tools (like Google Analytics) that track aggregated usage data. No personally identifiable information is collected unless explicitly provided.
5. Data Sharing and Disclosure
We respect your privacy and do not sell your personal information to third parties. We may share your data under the following circumstances:
- Service Providers
- With trusted subcontractors or partners who assist us in delivering our services (e.g., payment processors, IT support). They are bound by strict confidentiality and data protection agreements.
- Legal Obligations
- Where required by law or in good faith when disclosure is necessary to protect our rights, investigate fraud, or comply with a judicial proceeding, court order, or legal request.
6. Data Storage and Security
We implement administrative, technical, and physical safeguards to protect your personal data from unauthorized access, alteration, or disclosure. Despite these measures, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once it is no longer needed, we will securely dispose of or anonymize your data.
8. Your Rights
Depending on your location and applicable laws (such as the UK GDPR or Data Protection Act 2018), you may have the right to:
- Access: Request a copy of your personal data we hold.
- Rectification: Correct any inaccuracies in your personal information.
- Erasure: Ask us to delete your data if it’s no longer needed for the purpose it was collected.
- Objection & Restriction: Object to or restrict the processing of your personal data in certain circumstances.
- Data Portability: Request a transfer of your data to another service provider where feasible.
- Withdraw Consent: Withdraw any consent you previously provided for marketing communications.
To exercise these rights or for any privacy-related inquiries, please contact us using the details provided above.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have unintentionally collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on our website with an updated “Last Updated” date. By continuing to use our services or website after any revisions are posted, you accept those changes.
Last Updated: 27/12/2024
By engaging with Eden Energy and using our services, you acknowledge that you understand and agree to this Privacy Policy. If you have any questions or concerns, feel free to reach out to us at admin@edenenergy.uk